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Complimentary Shipping On All Orders Over $45

Product Availability
All products for sale on the Website are subject to availability. Vincent Longo Cosmetics reserves the right to limit the quantity of products shipped, to divide up orders and to not ship all or part of an order. If we cannot fulfill all or part of an order, we will inform you and refund your credit card accordingly. Shipping and delivery date estimates will appear in the order form, the order confirmation e-mail and in the order summary in Your Account.

Shipping and Delivery
If at checkout you select "Expedited Shipping" we can not ship orders to Post Office Box addresses. To make an expedited order through the Website, you must specify a US postal address other than a PO Box. All orders will be processed during weekdays excluding holidays. Vincent Longo Cosmetics is not liable for any unanticipated delays. International orders can only be placed through our VL Direct telephone customer service at 347-221-7747.

Changes/Cancellations
If you wish to change or cancel an order, please send an email to assistance@VincentLongo.com. While we will make every effort to accommodate your request, it may not be possible to do so. In these circumstances, please refer to our Return Policy.

Return Policy
Products purchased at www.vincentlongo.com can be exchanged or returned for a VL Direct credit which can be used either at www.vincentlongo.com or through VL Direct by telephone at 347-221-7747. Exchanges/Returns must be made within 30 days of purchase and be accompanied by a receipt. Purchases not made at www.vincentlongo.com must be returned to the retailer where the product was originally purchased.

SEND RETURNS TO:
Vincent Longo Cosmetics
544 West 27th Street
3rd Floor
New York, NY 10001

Fraud Protection
We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Privacy Policy
Vincent Longo Cosmetics recognizes the importance of protecting your privacy. We collect identifiable personal information through the Website when you voluntarily register with us. If you are under 18 years old, you may use our Website only with the involvement of a parent or guardian. We use your personal information to process your orders and to communicate with you about our products and services. You may opt out of receiving product and service information when you register with us or by updating your account information at anytime. Vincent Longo Cosmetics reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of Vincent Longo Cosmetics,

You will be able to access and change your personal information by logging-in to your Website account. If you are not already registered and you send an e-mail to our Customer Service, we will create a registration profile for you. This will make you a registered user. We may also collect information about e-mails that you send to our consultants. We use this information for product and site analysis only. When you place an order through our Website, your personal information is encrypted using SSL technology before being sent over the Internet. We also store that information on a secure server. However it is possible that third parties not under the control of Vincent Longo Cosmetics may be able to access or intercept transmission unlawfully. While Vincent Longo Cosmetics will make all reasonable attempts to keep your information secure, we cannot absolutely guarantee that security. Therefore any information that you transmit to us is at your own risk.